Website: https://www.titanreloading.com/
Titan Reloading Overall Rating: [4.0 / 5.0]
Titan Reloading is well-regarded in the reloading community for exceptional customer service, competitive prices, and fast shipping. Customers often praise the knowledgeable staff and the company’s efficient order processing.
Titan Reloading Summary
Located in Hartford, Wisconsin, Titan Reloading operates both as an online retailer and a brick-and-mortar storefront. They carry a wide range of products from top reloading brands, including Lee Precision, Dillon Precision, MEC, Redding, Hornady, and more.
Evaluation Criteria
Quality & Reliability
A family-owned business, Titan Reloading has a solid reputation for quality products and excellent customer service.
Customer Experience
Titan Reloading is widely recognized for outstanding customer service, earning praise from both online reviewers and seasoned reloaders. As a family-owned business, many customer service calls and emails are answered directly by Dennis, the owner. A customer shared, “All of my questions were answered and they were done so without rushing!”
Value for Money
Titan Reloading is known for offering some of the best prices on Lee Precision gear and accessories. Customers often find their prices beat competitors, even after factoring in shipping costs.
Additionally, Titan Reloading rewards repeat customers through a Lifetime Loyalty Discount program. By creating an account, customers can earn incremental discounts based on their total spending:
- $100 spent = 1% discount
- $500 spent = 2% discount
- $1,000 spent = 3% discount
- $2,500 spent = 4% discount
- $5,000 spent = 5% discount
This discount is permanent and grows with each purchase, providing ongoing savings for loyal customers.
Careful shoppers can sometimes find individual items for less but the discounts are generally outweighed by the customer experience Titan provides.
User Feedback
Titan Reloading earns consistently positive feedback for reliability, competitive pricing, and top-tier customer service. The company holds an A+ rating with the BBB and a 4.8-star rating on Birdeye, reflecting strong customer satisfaction across platforms.
Shipping
Customers frequently highlight Titan Reloading’s prompt order processing and delivery:
- One customer reported ordering late on a Friday and receiving the package by Monday. Yelp
- Another shared that they ordered late Wednesday night, received a confirmation call on Thursday, and had the package delivered by Friday.
The company is known for dependable and accurate order fulfillment:
- Customers report that orders arrive well-packaged and in excellent condition.
- When issues arise, like tracking problems, Titan’s customer service responds quickly to resolve them.
While Titan offers competitive product pricing, some customers point out that shipping costs can be a factor:
- For small orders, shipping fees may seem high, leading some customers to consolidate purchases to offset costs.
- Despite this, many find that the overall value remains favorable due to Titan’s pricing and service quality.
Returns
Titan Reloading has a return policy that is generally considered strict, with specific conditions under which returns are accepted.
Eligible Returns: Titan Reloading accepts returns only for damaged items or with prior authorization. Unauthorized returns may incur a 20% service fee.
Return Window: Items must be returned within 30 days of receipt.
Shipping Costs: The buyer is responsible for all shipping costs associated with returns.
Pre-Ordered Items: Pre-ordered items cannot be canceled.
Reviewer Notes
This reviewer has had multiple positive experiences with Titan Reloading, from pricing to customer service to shipping. My only complaint? They don’t carry RCBS products.
User Feedback Highlights
- “I spent almost an hour and a half on the phone with one of the sons… I don’t think I have ever seen customer service this good in a long, long, long time!” Yelp
- “Shipping is fast and reliable, and the products always arrive in perfect condition.” Trustburn
- “Titan’s retail prices BEAT our distributor prices!!!” Yelp
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Titan Reloading Final Verdict
Titan Reloading stands out for exceptional customer service, fast shipping, competitive pricing, and quality products. These strengths make it a trusted go-to for serious reloaders.
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