Website: https://www.titanreloading.com/
Titan Reloading Overall Rating: [4.0 / 5.0]
Titan Reloading is highly regarded within the reloading community, consistently earning top marks for its exceptional customer service, competitive pricing, and prompt shipping. Customers frequently highlight the company’s knowledgeable staff and efficient order processing
Titan Reloading Summary
Titan Reloading is an online reloading retailer as well as a brick and mortar shop in Hartford, WI. They sell products from Lee Precision, Dillion Precision, MEC, Redding, Hornady, and others.
Evaluation Criteria
Quality & Reliability
A family-owned business, Titan Reloading has a solid reputation for quality products and excellent customer service.
Customer Experience
Titan Reloading is widely recognized for its exceptional customer service, earning high praise from both online reviewers and reloading enthusiasts. As a family owned business customer service calls and emails are often fielded by Dennis himself.
A customer shared, “All of my questions were answered and they were done so without rushing!”
Value for Money
Titan Reloading is known for offering some of the best prices on Lee Precision equipment and accessories. Customers have noted that their prices are often lower than competitors, even after accounting for shipping costs.
Titan Reloading rewards repeat customers through a Lifetime Loyalty Discount program. By creating an account, customers can earn incremental discounts based on their total spending:
- $100 spent = 1% discount
- $500 spent = 2% discount
- $1,000 spent = 3% discount
- $2,500 spent = 4% discount
- $5,000 spent = 5% discount
This discount is permanent and grows with each purchase, providing ongoing savings for loyal customers.
Careful shoppers can sometimes find individual items for less but the discounts are generally outweighed by the customer experience Titan provides.
User Feedback
Titan Reloading consistently receives positive feedback from customers across various platforms, highlighting its reliability, competitive pricing, and exceptional customer service. Accordingly, they have an A+ rating from the BBB and a 4.8 rating from Birdeye.
Shipping
Customers frequently highlight Titan Reloading’s prompt order processing and delivery:
- One customer reported ordering late on a Friday and receiving the package by Monday. Yelp
- Another shared that they ordered late Wednesday night, received a confirmation call on Thursday, and had the package delivered by Friday.
The company is known for dependable and accurate order fulfillment:
- Customers have noted that orders are well-packaged and arrive in good condition.
- In instances where issues arose, such as tracking problems, Titan’s customer service responded promptly to resolve them.
While Titan offers competitive product pricing, some customers point out that shipping costs can be a factor:
- For small orders, shipping fees may seem high, leading some customers to consolidate purchases to offset costs.
- Despite this, many find that the overall value remains favorable due to Titan’s pricing and service quality.
Returns
Titan Reloading has a return policy that is generally considered strict, with specific conditions under which returns are accepted.
Eligible Returns: Returns are accepted only if the item is damaged upon arrival or if prior authorization is granted by Titan Reloading. Unauthorized returns are subject to a 20% service charge.
Return Window: Items must be returned within 30 days of receipt.
Shipping Costs: The buyer is responsible for all shipping costs associated with returns.
Pre-Ordered Items: Pre-ordered items cannot be canceled.
Reviewer Notes
This reviewer has had many experiences with Titan Reloading, all of which have been positive from a price, customer serivce, and shipping standpoint. My only complaint is that they don’t carry RCBS products.
User Feedback Highlights
- “I spent almost an hour and a half on the phone with one of the sons… I don’t think I have ever seen customer service this good in a long, long, long time!” Yelp
- “Shipping is fast and reliable, and the products always arrive in perfect condition.” Trustburn
- “Titan’s retail prices BEAT our distributor prices!!!” Yelp
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Titan Reloading Final Verdict
Overall, Titan Reloading is highly regarded for its exceptional customer service, fast and reliable shipping, competitive pricing, and quality products. These attributes make it a trusted choice for reloading enthusiasts.
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