Website: https://www.luckygunner.com/
Lucky Gunner Overall Rating: [1.5 / 5.0]
Lucky Gunner has a loyal user base, but negative reports outweigh the praise. Complaints about rigid service policies and questionable business practices are far more common than positive experiences.
Lucky Gunner Summary
As an online ammunition retailer, Lucky Gunner offers a wide selection of ammo for handguns, rifles, shotguns, and rimfire firearms.
Evaluation Criteria
Quality & Reliability
Users report multiple quality and reliability issues with Lucky Gunner, from incorrect shipments to poor packaging.
Customer Experience
Lucky Gunner earns a reputation for having poor customer experience, as is reflected in their online ratings:
- 2.92 from the Better Business Bureau
- 2.8 from TrustPilot
- 1.0 from Reseller Ratings
Value for Money
alue for money at Lucky Gunner is hit-or-miss, leaning more toward miss.
Here’s the breakdown:
- Ammo prices: Often higher than competitors, especially once you factor in shipping. Bulk pricing doesn’t always offer much savings.
- Shipping costs: Frequently called out as excessive: e.g., $20 shipping on a $36 box of ammo.
- Service risk: Given the number of complaints about order fulfillment issues and customer service refusal to resolve them, even a decent price can come with unacceptable risk.
- Transparency: In-stock inventory is a plus, but that alone doesn’t justify the overall pricing or policy rigidity.
Bottom line: Unless you need something urgently and can’t find it elsewhere, Lucky Gunner typically doesn’t deliver strong value for the money. Too many hidden costs, too little support if something goes wrong.
User Feedback
User feedback for Lucky Gunner is mixed. Customers often praise fast shipping and transparent inventory, but many raise concerns about pricing and customer service.
- Fast Shipping: Many customers commend Lucky Gunner for quick order processing and delivery. One Reddit user noted, “Ordered 1000 rounds of 9mm on 1/15 and got delivered two days later!” Reddit
- Transparent Inventory: Customers appreciate that the website only lists items that are in stock, reducing the likelihood of backorders.
- Pricing Concerns: Several customers feel that Lucky Gunner’s prices are higher compared to competitors. A Reddit user commented, “Safe? Yes. A good deal? Almost never.” Reddit
- Customer Service Issues: Some users report poor customer service experiences, including trouble with returns and cancellations. One Trustpilot reviewer wrote, “Customer service is horrible. Make sure you’re speaking with a manager and not an entitled lead.”
- Shipping Insurance: The optional “package insurance” has been a point of contention, with some customers feeling it should be included in the standard service. A Reddit user noted, “They offer ‘shipping insurance’ as an added expense… it should be called ‘priority customer service fee.’” Reddit
Lucky Gunner has developed a reputation for shipping incomplete orders, substituting lower-quality items, and refusing to correct the issues.
Shipping
Lucky Gunner is widely recognized for fast, reliable shipping, often outperforming competitors in delivery speed. Many customers report receiving their orders within 1–2 business days, especially those located near the Knoxville, Tennessee warehouse.
However, packaging quality has raised concerns. Some customers have received damaged or incomplete shipments. One buyer reported a 300-round shortfall on a 1,000-round order, blaming poor packaging.
Lucky Gunner generally addresses shipping issues, but not all customers are satisfied with the resolution process. In one case, an order was shipped to the wrong address, and the customer struggled to get the problem resolved.
Shipping fees are another common complaint, particularly on small orders. One customer cited a $20 shipping charge on a $36 box of ammo, calling it excessive.
Returns
Lucky Gunner’s return policy is notably strict and has been a point of contention among customers.
🔁 Return Policy Overview
- Eligibility: Returns are accepted only for products that are damaged or defective upon arrival. Cosmetic issues, such as damaged packaging, do not qualify.
- Return Process: Customers must initiate a return within 30 days by contacting customer service to obtain a Return Request form. This form must be completed in full, including detailed descriptions and photographs of the damage.
- Approval and Shipping: If the return is approved, Lucky Gunner will provide a prepaid shipping label. Customers are responsible for securely packaging the items to prevent further damage during transit.
- Refunds and Replacements: Upon receiving and inspecting the returned items, Lucky Gunner may issue a replacement or store credit. Full credit is granted only for products in new or sellable condition, unless the damage occurred during initial shipping and was properly documented.
- Refusing an Order: By placing an order with Lucky Gunner, you agree to accept delivery of your order at the shipping address designated at checkout. If you fail or refuse to accept delivery of your order, then you will forfeit the full purchase amount, including all taxes and shipping fees, and be charged for the cost of shipping the order back to our warehouse. To be clear, you will not receive a refund if you fail or refuse to accept delivery of your order.
Other
On March 2 and March 18, 2018, Lucky Gunner sold ammunition to Dimitrios Pagourtzis, a minor. Two months later, Pagourtzis used that ammunition in the Santa Fe High School shooting, killing 10 and injuring 14.
On August 19, 2024, a civil jury found Lucky Gunner and Pagourtzis liable for the deaths. The jury did not hold Pagourtzis’s parents liable.
Following the verdict, public backlash intensified, particularly in response to attempts by Lucky Gunner’s owner to seek a position on a local school board. Families of the victims and concerned citizens opposed the move, citing the company’s role in supplying the ammunition used in the massacre.
(Sources: Wikipedia, Houston Public Media)
User Feedback Highlights
- “My order was shipped to the wrong address. I contacted Lucky Gunner three different times and didn’t get a response. Imagine the shock of the people that got a box with 1,000 rounds of ammunition that didn’t order it with my name on the box. I have been a loyal customer better than a decade, thank you very much Lucky Gunner. My bank got me a refund.” BBB
- “I ordered 1000 rounds of 9mm 115 grain. The order was supposed to be for federal ammunition brass cased but instead i order Magtech steel cased. I called them the very next day which the order had not been shipped yet and they would not correct the issue. Instead of getting the bullets i want, im recieveing ammo I did not want. The customer service is horrible. They act like walking out to shipping is way too much in order to make a customer happy. Do not use them. You will not be satisfied.” Trustpilot
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Lucky Gunner Final Verdict
While Lucky Gunner has a loyal following, persistent customer service horror stories make it a site many shooters avoid.
Reports include sending lower-quality products than ordered, shorting shipments, and refusing to correct mistakes. This combined with a Scam Detector score of 42/100 have earned this site a spot on the Naughty List.
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