Website: https://www.luckygunner.com/
Lucky Gunner Overall Rating: [1.5 / 5.0]
Lucky Gunner has a good reputation among a number of loyal users but reports of unsavory behavior and draconian service policies far outweigh the positives.
Lucky Gunner Summary
Lucky Gunner is an online ammunition retailer that offers a wide selection of ammo for handguns, rifles, shotguns, and rimfire firearms
Evaluation Criteria
Quality & Reliability
Lucky Gunner has had a number of quality and reliability issues reported from users from shipping the wrong product, to poor packaging.
Customer Experience
Lucky Gunner has a reputation for having poor customer experience. As is reflected in their online ratings:
- 2.92 from the Better Business Bureau
- 2.8 from TrustPilot
- 1.0 from Reseller Ratings
Value for Money
Lucky Gunner’s prices are often higher compared to competitors. Some customers have reported finding the same ammunition for less elsewhere.
User Feedback
User feedback for Lucky Gunner is mixed, with customers praising certain aspects like fast shipping and transparent inventory, while expressing concerns about pricing and customer service.
- Fast Shipping: Many customers commend Lucky Gunner for quick order processing and delivery. One Reddit user noted, “Ordered 1000 rounds of 9mm on 1/15 and got delivered two days later!” Reddit
- Transparent Inventory: Customers appreciate that the website only lists items that are in stock, reducing the likelihood of backorders.
- Pricing Concerns: Several customers feel that Lucky Gunner’s prices are higher compared to competitors. A Reddit user commented, “Safe? Yes. A good deal? Almost never.” Reddit
- Customer Service Issues: Some users have reported unsatisfactory interactions with customer service, including difficulties with returns and cancellations. One Trustpilot reviewer mentioned, “Customer service is horrible. Make sure you’re speaking with a manager and not an entitled lead.”
- Shipping Insurance: The optional “package insurance” has been a point of contention, with some customers feeling it should be included in the standard service. A Reddit user noted, “They offer ‘shipping insurance’ as an added expense… it should be called ‘priority customer service fee.’” Reddit
Lucky Gunner has earned a reputation for shipping only parts of orders and for substituting items with lower quality alternatives, and refusing to fix these issues.
Shipping
Lucky Gunner is widely recognized for its fast and reliable shipping, often outperforming competitors in delivery speed. Many customers report receiving their orders within 1–2 business days, especially those located near the company’s Knoxville, Tennessee warehouse.
Some customers have reported issues with packaging, leading to missing or damaged items upon delivery. In one instance, a customer received a package missing 300 rounds from an order of 1,000, attributing the issue to inadequate packaging.
While Lucky Gunner generally addresses shipping issues, some customers have expressed dissatisfaction with the company’s response to delivery problems. One customer reported that their order was shipped to the wrong address and faced challenges in resolving the issue.
Some customers have noted that shipping fees can be high, especially for smaller orders. For example, a customer mentioned a $20 shipping fee for a $36 box of ammo, considering it excessive.
Returns
Lucky Gunner’s return policy is notably strict and has been a point of contention among customers.
🔁 Return Policy Overview
- Eligibility: Returns are accepted only for products that are damaged or defective upon arrival. Cosmetic issues, such as damaged packaging, do not qualify.
- Return Process: Customers must initiate a return within 30 days by contacting customer service to obtain a Return Request form. This form must be completed in full, including detailed descriptions and photographs of the damage.
- Approval and Shipping: If the return is approved, Lucky Gunner will provide a prepaid shipping label. Customers are responsible for securely packaging the items to prevent further damage during transit.
- Refunds and Replacements: Upon receiving and inspecting the returned items, Lucky Gunner may issue a replacement or store credit. Full credit is granted only for products in new or sellable condition, unless the damage occurred during initial shipping and was properly documented.
- Refusing an Order: By placing an order with Lucky Gunner, you agree to accept delivery of your order at the shipping address designated at checkout. If you fail or refuse to accept delivery of your order, then you will forfeit the full purchase amount, including all taxes and shipping fees, and be charged for the cost of shipping the order back to our warehouse. To be clear, you will not receive a refund if you fail or refuse to accept delivery of your order.
Other
On March 2, 2018 and March 18, 2018, Lucky Gunner sold ammunition to Dimitrios Pagourtzis, a minor. 2 months later Dimitrios Pagourtzis used this ammo in the Santa Fe High School shooting, killing 10 and injuring 14.
On August 19, 2024, the civil jury found Pagourtzis’s parents not liable for the deaths, while they found Pagourtzis and the company that sold him ammunition, Lucky Gunner, liable. Wikipedia Houston Public Media
User Feedback Highlights
- “My order was shipped to the wrong address. I contacted Lucky Gunner three different times and didn’t get a response. Imagine the shock of the people that got a box with 1,000 rounds of ammunition that didn’t order it with my name on the box. I have been a loyal customer better than a decade, thank you very much Lucky Gunner. My bank got me a refund.” BBB
- “I ordered 1000 rounds of 9mm 115 grain. The order was supposed to be for federal ammunition brass cased but instead i order Magtech steel cased. I called them the very next day which the order had not been shipped yet and they would not correct the issue. Instead of getting the bullets i want, im recieveing ammo I did not want. The customer service is horrible. They act like walking out to shipping is way too much in order to make a customer happy. Do not use them. You will not be satisfied.” Trustpilot
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Lucky Gunner Final Verdict
While Lucky Gunner has a faithful following among some users, its persistent customer service horror stories make this site one to avoid.
They have reports of sending inferior products than what was ordered, shipping less than what was ordered and refusing to fix their mistakes. This combined with a Scam Detector score of 42/100 have earned this site a spot on the Naughty List.
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