Website: https://www.primaryarms.com/
Primary Arms Overall Rating: [4.0 / 5.0]
Primary Arms keeps earning trust with strong optics, fair prices, and mostly smooth service.
Primary Arms Summary
Primary Arms began as a small Houston retailer in 2007 and now employs over 150 people in a modern Houston headquarters. The firm still sells third party gun parts, yet its growth comes from in house optics that use the patented ACSS reticle. Products ship to 17 countries and the company holds an A+ BBB rating.
Evaluation Criteria
Quality & Reliability
Primary Arms’ SLx and GLx lines score well in independent torture tests. Reviewers recorded more than 7,000 rounds on an SLx MicroPrism with no shift in zero, and Pew Pew Tactical called the SLx 1-6 × 24 “stellar for the price.”
On glass clarity and turret feel the brand still trails premium competitors like Vortex Razor. A few users note mushy clicks and modest light transmission in low light settings, especially on Classic series scopes.
Customer Experience
Trustpilot shows hundreds of five star reviews praising fast order updates and respectful LEO verification, while Reddit threads often commend quick email responses.
Complaints center on slow phone hold times during sales events.
Value for Money
Reviewers routinely tag Primary Arms optics as “best bang for the buck.” The SLx 1-6 × 24 delivers functional BDC and good glass for about one third the cost of a Vortex Razor Gen III.
Holiday bundle deals and the Bonus Bucks loyalty scheme add further savings, and resale prices on GLx scopes hold steady, bolstering lifetime value.
Industry Reputation
An A+ BBB rating and long running partnership with Holosun underscore credibility. Media outlets such as Sniper’s Hide praise recent GLx models for stepping up feature sets.
Purists still perceive the Classic line as “import glass,” yet acceptance of the ACSS reticle by manufacturers like Trijicon shows growing technical influence.
Shipping
Optic purchases trigger free shipping site wide, and many Trustpilot reviews mention two to three day Texas to Midwest delivery.
However, Reddit users report delays, especially during major sales, stretching dispatch times to two weeks or more.
Returns
Primary Arms advertises a 30 day satisfaction window on most items.
Several warranty threads note that customers must pay return shipping and sometimes wait four to eight weeks for replacements.
User Feedback Highlights
- “They’re incredibly good for the price, and completely legit-don’t hesitate.” – Reddit
- “Primary Arms has the best customer service I have ever dealt with in my life.” – Trustpilot
- “Keep pestering them-it took eight weeks for my refund.” – Reddit
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Primary Arms Final Verdict
Primary Arms still delivers unmatched value in sub $600 optics and keeps most customers smiling, yet buyers should plan for occasional shipping or return hiccups.
Leave a Reply