Website: https://www.midwayusa.com/
Midway USA Overall Rating: [3.3 / 5.0]
MidwayUSA is a prominent online retailer specializing in firearms, ammunition, and outdoor gear. While the company has a longstanding presence in the industry, recent customer feedback presents a mixed picture of its current operations
MidwayUSA Summary
Located in Columbia, MO, MidwayUSA started as a small gun shop in 1977 and has grown into an industry-leading internet retailer of nearly 200,000 Shooting, Hunting, and Outdoor products. Our 400,000 sq ft, state of the art, distribution center provides fast, accurate, secure, low-cost shipping for our Customers.
Evaluation Criteria
Quality & Reliability
The quality and reliability of MidwayUSA are generally considered above average, but not without some notable inconsistencies.
- Product quality is usually solid, as MidwayUSA stocks reputable brands and offers a wide variety of firearms, ammunition, and outdoor gear.
- They have earned multiple Malcolm Baldrige National Quality Awards, which signals a strong internal focus on quality management.
- Most items arrive as described, well-packaged, and in good condition.
- Website inventory is not always up-to-date, leading to occasional order cancellations.
Customer Experience
The customer experience with MidwayUSA is mixed, with strong positives around product variety and site usability, but notable drawbacks in customer service and post-sale support.
- Website & Ordering Process:
MidwayUSA’s website is well-organized, easy to navigate, and provides detailed product information, including reviews and specifications. - Selection:
Shoppers appreciate the wide range of firearms, ammunition, reloading gear, and outdoor equipment, all in one place. - Customer Service:
Some customers report difficulty resolving issues, such as returns, damaged items, or shipping problems. There are complaints of slow or unhelpful responses, and at times, a refusal to accept returns, especially on certain firearm-related products. - Order Cancellations:
Inventory can be unreliable. There are recurring reports of orders being canceled after purchase due to out-of-stock issues—even when items appeared available on the website. - Promotional Offers:
Some users have reported changes or cancellations to promotional deals post-purchase, leading to frustration and distrust.
Value for Money
The value for money at MidwayUSA is generally moderate to good, but it can vary depending on the specific product category and timing of purchase.✅ Strengths:
- Frequent Sales & Deals:
MidwayUSA regularly offers discounts, rebates, and clearance sales, especially for ammunition and reloading supplies. Their “MidwayUSA Brand” products often deliver good quality at lower prices. - Loyalty Program – “MidwayUSA Buyer’s Club”:
Members get access to exclusive discounts and free shipping on many items, improving value for frequent shoppers. - One-Stop Convenience:
The wide product selection and trusted brands allow customers to consolidate purchases—saving time and shipping costs. - Price Comparisons:
Some users report that certain items—especially optics, accessories, or name-brand gear—are marked up higher than on other sites. - Shipping Costs:
Without a Buyer’s Club membership, shipping fees can be high, reducing the overall value for small orders. - Inconsistent Promotions:
Some customers complain that promotional pricing isn’t always honored after checkout or is confusing to apply.
User Feedback
The user feedback for MidwayUSA is a mix of strong positives for speed and selection and frustrations with customer service and order fulfillment. It trends toward moderate-to-positive overall, depending on individual experiences.
- BBB Accreditation and A+ rating:
While MidwayUSA maintains a strong BBB rating and accreditation, indicating a proactive approach to customer service, the volume and nature of complaints suggest areas for improvement, particularly in order accuracy and shipping reliability. BBB - Trustpilot 1.8 rating Trustpilot
Shipping
The shipping experience with MidwayUSA is generally fast and efficient, but not without occasional hiccups, especially around inventory accuracy and carrier delays.
- Fast Fulfillment:
Many customers report orders shipping the same day or within 24 hours, especially on in-stock items. - Reliable Tracking:
Shipments include tracking numbers and updates, and most orders arrive within 2–5 business days. - Buyer’s Club Benefits:
Members of the MidwayUSA Buyer’s Club enjoy free shipping on select items, which improves the value of larger or frequent purchases. - Stock Accuracy Issues:
Some customers have had orders canceled after purchase due to inaccurate stock listings, creating frustration. - Shipping Fees:
Without a Buyer’s Club membership, shipping costs can be relatively high, particularly for small or single-item orders.
Returns
MidwayUSA’s shipping is fast and well-managed under normal conditions, especially for common or high-volume items. However, stock errors and occasional delays can frustrate customers, especially when support isn’t responsive. It’s a good experience most of the time — just not perfectly consistent.
- Fast processing: Many users report same-day or next-day shipping for in-stock items.
- Quick delivery: Most packages arrive within 2–5 business days.
- Good tracking: Orders come with tracking numbers and regular updates.
- Buyer’s Club benefits: Members get free or discounted shipping on many items.
- Inventory errors: Some customers report canceled orders due to stock issues.
- High shipping fees: Without a membership, shipping costs can add up, especially on small orders.
- Carrier delays: Occasional complaints about USPS or FedEx delays, sometimes with poor resolution from support.
User Feedback Highlights
- “Pretty legit. Always had a good experience, and they ship everything pretty quickly. Always got things within 2–3 days.” reddit.com
- “Midway is about as legit as it gets. Fast shipping too.” reddit.com
- “Honestly can’t say I have ever had a bad experience with them. They usually ship same day and the only mix up I have had has been corrected quickly and efficiently.” rokslide.com
- “They are one of the worst sites to ever do business with. Not only do they constantly charge shipping everywhere, their ‘deals’ are complete garbage.” reddit.com
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
MidwayUSA Final Verdict
MidwayUSA remains a significant player in the firearms retail industry, offering a broad selection of products. However, recent customer experiences highlight areas of concern, particularly regarding customer service and pricing practices. Prospective buyers should approach with caution, ensuring they are aware of the company’s policies and potential challenges.
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