Website: https://www.aeroprecisionusa.com/
Aero Precision Overall Rating: [1.25 / 5.0]
Aero Precision delivers high-quality, American-made AR components at competitive prices. While their products are well-regarded, significant concerns about customer service responsiveness and order fulfillment have been raised by numerous customers.
Aero Precision Summary
Based in Tacoma, Washington, Aero Precision specializes in manufacturing mil-spec AR-15 and AR-10 components, including upper and lower receivers, handguards, barrels, and complete rifles. Their offerings cater to both novice builders and seasoned gunsmiths, emphasizing precision engineering and modularity.
Evaluation Criteria
Quality & Reliability
Aero Precision’s components are generally lauded for their fit, finish, and adherence to mil-spec standards. Products like the M4E1 Enhanced Upper and M5 .308 receivers are popular among builders for their durability and performance. Users have noted that their rifles and parts function reliably, with consistent machining and anodizing quality.
Customer Experience
Customer service is a significant area of concern for Aero Precision. Numerous reports highlight difficulties in reaching support, with customers experiencing extended hold times, unresponsive emails, and unresolved warranty claims. For instance, one customer reported being on hold for four hours without resolution, while others have waited months for order updates or refunds . Some customers have found success reaching out via social media platforms like Facebook Messenger, but such cases appear to be exceptions rather than the norm
Value for Money
Aero Precision offers competitively priced components that appeal to budget-conscious builders seeking quality parts. Their frequent sales and bundle deals provide additional value. However, the potential for delayed shipping and lackluster customer support may offset the cost savings for some customers.
User Feedback
User feedback on Aero Precision has become increasingly critical, with numerous customers expressing dissatisfaction over prolonged shipping delays, unresponsive customer service, and unresolved order issues.
Common Complaints
- Extended Shipping Delays: Customers report waiting several weeks, sometimes over six months, for orders to ship, even when items were listed as in stock. For instance, one customer noted a 9-week wait for their order to arrive, attributing the delay to the company’s focus on rebranding efforts rather than order fulfillment.
- Unresponsive Customer Service: Many users have experienced difficulty reaching Aero Precision’s customer service. Reports include spending hours on hold without resolution and receiving no responses to emails or chat inquiries. One customer described waiting over three hours in a chat queue without any reply.
- Order and Refund Issues: There are accounts of customers being charged for orders that were never shipped, with some resorting to credit card disputes to obtain refunds. A customer shared their experience of waiting over a month for a refund after canceling an unshipped order, ultimately receiving assistance only after involving their credit card company.
Notable Incidents
- Public Boycott: Frustrated by the lack of communication and support, some customers have initiated a public boycott, urging others to avoid purchasing directly from Aero Precision until the company addresses these systemic issues.
- Better Business Bureau Complaints: The Better Business Bureau has recorded multiple complaints against Aero Precision, primarily concerning delivery issues and unresponsive customer service. In several cases, the company failed to respond to disputes filed by customers.
Ratings
While Aero Precision’s products are often praised for their quality and affordability, the company’s recent performance in customer service and order fulfillment has led to widespread dissatisfaction among its user base. Potential customers are advised to consider purchasing Aero Precision products through reputable third-party retailers, which may offer more reliable shipping and customer support.
Shipping
The shipping experience of Aero Precision has drawn considerable criticism in recent months. While the company was once known for relatively fast order processing, recent user reports point to a sharp decline in reliability and communication.
- Severe Delays:
Many customers report waiting months for orders to ship—even when products were listed as in stock at the time of purchase. In some cases, items were not shipped until after multiple complaints or intervention from a payment provider. - Lack of Communication:
Aero Precision often fails to proactively inform customers of shipping delays. Multiple buyers noted placing orders and receiving no updates for weeks, even after reaching out via phone, email, or live chat. - Order Status Problems:
Tracking numbers may be generated but not updated for long periods, leading to further confusion about fulfillment status.
Returns
The returns experience with Aero Precision is widely reported as frustrating, slow, and poorly managed. While the company technically offers a return policy, many customers struggle to successfully complete returns or get timely refunds.
- Slow or No Response to Return Requests:
Customers often report waiting months—or getting no reply at all—after submitting a return request via email or contact form. - Refund Delays:
Even when returns are accepted, refunds may take over a month to process. Some users say they only received refunds after filing chargebacks with their credit card company. - Lack of Status Updates:
Aero rarely communicates about return status. Many users are left in the dark after mailing back products, with no confirmation of receipt or refund progress. - RMA Difficulties:
Returns require a Return Merchandise Authorization (RMA), but getting one approved is often a challenge. Some users reported being ignored or denied without explanation—even for unopened items.
Returns with Aero Precision are high-risk and time-consuming. Unless you’re comfortable potentially fighting for weeks to recover your funds, it’s advisable to avoid direct purchases—or use a credit card for added protection.
Reviewer Notes
While Aero Precision was once considered a gold standard for quality/price in the firearms industry they have done a complete about face from a service standpoint. Many users recommend buying through retail channels rather than directly from Aero Precision to avoid shipping and return issues.
In this author’s view that is not advised. While dealing through retail channels may bypass the fulfillment issues, Aero Precision’s customer support is nearly impossible to use, meaning even if you get your product, you will have no support options.
User Feedback Highlights
- “Filed a return request twice—no reply. Called and emailed for three weeks. Ended up disputing the charge through my bank.” BBB
- “Sent my item back 5 weeks ago. Still no refund. No one answers the phone or chat.” Reddit
- “Their return policy exists, but good luck using it. I’ve returned items to other companies with no issues—this was a nightmare.” Reviews.io
We actively gather feedback from the broader firearms community to ensure our reviews reflect a range of real-world experiences.
Aero Precision Final Verdict
Aero Precision offers a range of high-quality AR components that are well-regarded in terms of manufacturing and performance. However, significant and recurring issues with customer service and order fulfillment cannot be overlooked. Potential customers should weigh the benefits of their competitively priced, reliable products against the risk of potential customer service challenges. For those prioritizing product quality and willing to navigate possible service hurdles, Aero Precision remains a viable option. Conversely, customers seeking seamless purchasing experiences may consider alternative suppliers known for superior customer support.
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